Help Center

Find answers and get support for your wellness journey

Getting Started

New to WellNestAI? Learn how to create your first journal entry and make the most of our features.

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Community Support

Connect with others on similar wellness journeys in our supportive community forums.

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Contact Support

Can't find what you're looking for? Our support team is here to help.

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Frequently Asked Questions

What is WellNestAI?

WellNestAI is an AI-powered journaling platform designed to help you organize your thoughts and emotions before seeking professional mental health care. We provide tools to track your mood, journal your experiences, and prepare for therapy sessions.

Is WellNestAI a replacement for therapy?

No. WellNestAI is a journaling and preparation tool, not a mental health treatment. We strongly recommend working with licensed mental health professionals for diagnosis and treatment. Our platform helps you organize your thoughts to make the most of your therapy sessions.

Is my data private and secure?

Yes. We take your privacy seriously and comply with HIPAA (Health Insurance Portability and Accountability Act). Your journal entries are encrypted and stored securely. We never sell your data to third parties. You have full control over your information and can delete it at any time.

How does the AI chat feature work?

Our AI chat uses advanced language models to provide supportive conversation and journaling prompts. It helps you explore your thoughts and feelings but does not provide medical advice or diagnosis. Think of it as a journaling companion, not a therapist.

Can I use WellNestAI if I'm under 18?

No. WellNestAI is only available to users 18 years and older. If you're under 18 and need mental health support, please talk to a parent, guardian, school therapist, or call a youth crisis helpline.

What should I do in a mental health crisis?

If you're experiencing a mental health crisis, please contact 988 (Suicide & Crisis Lifeline) immediately or call 911 for emergency services. WellNestAI is not equipped to handle crisis situations.

How much does WellNestAI cost?

WellNestAI offers a free tier with basic journaling features. Premium features including advanced AI insights, mood tracking analytics, and unlimited journal entries are available through our paid subscription plans.

Can I export my journal entries?

Yes. You have full ownership of your data and can export your journal entries at any time in PDF or text format. This can be helpful to share with your therapist or keep for your personal records.

How do I find a mental health professional?

Check out our Professional Directory to find licensed therapists in your area. You can also visit https://www.mentalhealth.gov for resources in United States.

Can I delete my account?

Yes. You can delete your account at any time from your account settings. This will permanently remove all your data from our servers. This action cannot be undone.

Crisis Resources (United States)

If you or someone you know is in crisis, please reach out immediately:

Still Have Questions?

Our support team is here to help. Get in touch or explore our journaling tools.